FAQ

If you have a question about our logo branding services you might well find the answer right here…
If not, just give us a call. We'll be happy to help!

What is your minimum order?

Our minimum orders are as follows:
1 x plain garment
12 x embroidered or transfer printed garments
25 x screen-printed garments.
As for larger orders, the sky's the limit! We can handle orders of any magnitude: just call 0800 316 8786 or 01274 491410 for an excellent, competitive quote.

Can we place a mixed order comprising different garments?

Certainly – no problem!

Do you charge set-up fees?

We charge a one-off embroidery digitisation set-up fee of £15 for each new design. Screen origination is charged at £15 per screen or colour.

How soon will I receive my order?

You will normally receive your embroidered or screen printed clothing between five and ten working days after artwork approval. Lead times may rise during peak seasons or due to availability: however we'll keep you fully up to date if these circumstances should arise. If you need the garments in time for a given date, please let us know and we will always try to meet your deadline.

Do you supply samples?

Yes, we'll happily send you samples of any of our products – just ask. Samples are charged in full but can either be used in your order or returned to us for a restock charge.

What logo branding methods do you offer?

We offer screen or transfer printing as well as embroidery. Click here for more detail on our logo branding methods.

What formats do you accept for artwork?

The following formats are acceptable:
Embroidery: High resolution JPG, BMP, TIF, EPS, AI, PDF
Printing: Vector AI files and EPS files
Vector Illustrator and EPS files are the preferred files types. It's easy to differentiate between vectors and other formats. If you zoom into a vector, you will see no jagged edges or distortion. If you zoom into a bitmap, the image and edges will become blocky. Don't create a bitmap file and then save it as a AI or EPS file: it's still a bitmap and would be unusable unless we re-draw it for a fee.

Do you provide artwork proofs?

To make sure your order is exactly as you want it, we always email artwork proofs for your approval. Indeed, we won't begin production until your signature confirms that you're happy with them! Once a proof has been signed off by you, we cannot accept responsibility for any amends.

I'm struggling to find the right product for my needs. Can you help?

We'll certainly try! With our extensive network of trusted suppliers and the capability to create bespoke items too, we can solve most of our customers' sourcing problems!